716-351-6210 (USA) ↠👩🏫 Delta Airlines Reservations Number
Delta Airlines might be known for their great on-time performance and service, but Delta is definitely not known for their generous change and cancellation policies. You will often face fees and restrictions with changing or canceling tickets.
In this article, I will discuss Delta Airlines change and cancellation policies for basic economy, refundable, and non-refundable tickets for main cabin, comfort+, first class, premium select, and Delta One seats. I will then show you step-by-step how to make a change your Delta flights and how to cancel your flights.
Below are the change policies and change fees for Delta Airlines.
| Time period | Basic Economy Fare | Non-Refundable Ticket | Refundable/Flex Table |
|---|---|---|---|
| During 24 Hour Risk-Free Cancellation Period | No Charge + Fare Difference | No Charge + Fare Difference | No Charge + Fare Difference |
| After 24 Hour Risk-Free Cancellation Period | Not Permitted | $200-500 + Fare Difference | No Charge + Fare Difference |
| Within 24 Hours of Flight Departure | Not Permitted | From $75 when available | From $75 when available |
Update: Delta eliminated change fees for travel within the domestic U.S., Puerto Rico and U.S. Virgin Islands in Delta’s First Class, domestic Delta One, Delta Premium Select, Delta Comfort+ and Main Cabin, with the exception of Basic Economy tickets.
Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!
24-Hour Risk-Free Cancellation/Change
Any ticket is eligible for free changes and cancellation within 24 hours of the flight purchase date.
Basically, Delta holds the ticket for 24 hours and then charges you once the 24 hours is up. Therefore, your purchase will post to your credit card statement with a 24 hour delay. However, Delta will hold the funds on your credit card.
This means if you buy the ticket on December 14th at 7:00pm, you have till December 15th at 11:59pm to change/cancel (or also defined as midnight as it quotes in the terms and conditions.)
Cancellation request must be made by midnight of the day after the eTicket is purchased or midnight of the departure date of the first flight, whichever comes first. Cancellation request must be made before travel commences for the first flight. Available only for eTickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, Reservation Sales, or at delta.com.
This could give you a little more than 24 hours to change or cancel your ticket made directly through Delta. Do note, tickets made through travel agencies like Expedia, Priceline, Orbits, etc. will have to go through the travel agency’s 24 hours change and cancellation policy.
Prices
Fees will be per passenger for the whole itinerary.
Basic economy tickets aren’t permitted to change tickets 24 hours past the purchase of the ticket.
Non-refundable tickets change fees can range from $200 to $500 depending on the location you’re traveling to. Plus, the price difference. Same-day flight changes fees are $75. (Same-day change fee is waived for Gold, Platinum, and Diamond Medallions.)
- International ticket change fees range from $200 to $500 (the fee depends on the length of the flight, location, and type of fare)
Refundable tickets have no change fees, but you will still need to pay the price difference. Same-day flight changes fees are $75. (Same-day change fee is waived for Gold, Platinum, and Diamond Medallions.)
Award tickets change fees is a flat fee of $150. (The fee is waived for Platinum and Diamond Medallions.)
Deadline
Basic economy tickets changes must be made within the 24-hour risk-free cancellation/change policy. Otherwise, you aren’t allowed to make any more changes.
Non-refundable tickets changes without fees must be made within the 24-hour risk-free cancellation/change policy. Changes made past 24 hours of the ticket purchase are subject to change fees. Changes within 24 hours of the departure are only eligible within the US, Puerto Rico, and US Virgin Islands.
Refundable tickets changes can be made anytime until 24 hours before the departure of your flight. Changes within 24 hours of the departure are only eligible within the US, Puerto Rico, and US Virgin Islands.
Award tickets, changes can only be made at least 72 hours in advance of the departure or return of the flight.
Price changes
Flight changes will be subjected to price differences if the value of the new ticket is higher than the original, no matter if you have a refundable or non-refundable ticket, you will have to pay the difference in ticket value. Ticket values that are less in price than the original ticket value, you will receive as an eCredit if your ticket is non-refundable. Refundable tickets will receive a refund of the fare difference.
For example, if you hold a refundable ticket that originally cost $500 and change the flight that now costs $400, you will be refunded $100. However, if you change the flight that costs $600, you will be charged $100 since the value of the new ticket is higher. (The same concept applies to non-refundable tickets, but you have to take into account the change fees.)
Delta Airlines cancellation and refund policy
Like above, Delta Airlines isn’t pursuing cheap cancellation fees. Delta cancellation and refund policies are similar to Delta’s change policy. Therefore, some will be repetitive.
*Remaining value gets refunded as eCredit
24-Hour Risk-Free Cancellation/Change
Any ticket is eligible for free changes and cancellation within 24 hours of the flight purchase date. Basically, Delta holds the ticket for 24 hours and then charges you once the 24 hours is up. Therefore, your purchase will post to your credit card statement with a 24 hour delay. However, Delta will hold the funds on your credit card.
This means if you buy the ticket on December 14th at 7:00pm, you have till December 15th at 11:59pm to change/cancel (or also defined as midnight as it quotes in the terms and conditions.)
Cancellation request must be made by midnight of the day after the eTicket is purchased or midnight of the departure date of the first flight, whichever comes first. Cancellation request must be made before travel commences for the first flight. Available only for eTickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, Reservation Sales, or at delta.com.
This could give you a little more than 24 hours to change or cancel your ticket made directly through Delta. Do note, tickets made through travel agencies like Expedia, Priceline, Orbits, etc. will have to go through the travel agency’s 24 hours change and cancellation policy.
Prices
Fees will be per passenger for the whole itinerary.
Basic economy tickets cancellations after 24 hours the purchase of the ticket aren’t permitted.
Non-refundable tickets cancellation fees can range from $200 to $500 depending on the location you’re traveling to.
- Domestic ticket cancelation fees are a flat $200 (within the 50 US, Canada, Puerto Rico, and US Virgin Islands)
- International ticket cancellation fees range from $200 to $500 (the fee depends on the length of the flight, location, and type of fare)
Refundable tickets have no cancellation fees.
Award tickets cancellation fees are a flat fee of $150. (The fee is waived for Platinum and Diamond Medallions.)
Deadline
Basic economy tickets cancellations must be made within the 24-hour risk-free cancellation/change policy. Otherwise, you aren’t allowed to cancel your ticket.
Non-refundable tickets cancellations without fees must be made within the 24-hour risk-free cancellation/change policy. Cancellations made past 24 hours of the ticket purchase are subject to cancellation fees.
Refundable tickets cancellations can be made anytime before the departure of your flight.
Award tickets, cancellations can only be made at least 72 hours in advance of the departure or return of the flight.
Refunds
Non-refundable tickets refunds are issued as a credit. Therefore, you can only use it with Delta, similar to how one would use a gift card. You can access your eCredits here.
Refundable tickets refunds are issued as a refund to your payment method. If you used a credit card, the refund would go back to your credit card.
If you have any trip extras or seats that you have purchased as add-ons, some of those will not be refunded, and it depends on each itinerary.
No show and missed flights
Luckily if you do not show up or miss your flight on non-refundable or refundable tickets, you will automatically get the remaining credit of the flight you missed, minus a cancellation fee that is only for non-refundable tickets. (Basic economy tickets will not be refunded.)
For example, you missed the return flight of your non-refundable round-trip itinerary. The cost of the round-trip ticket was $1500, but you only missed the return. Therefore, you will get half of the total value of the ticket and minus the cancellation fee of $200. $1500 divided by two equals $750. Then minus the cancellation fee of $200. The credit you get to your Delta account will equal to $550 and can be used 1 year from the original travel date.
Related: Delta boarding policy explained
Coronavirus 2020 update
- The change fee waiver has been extended for all flights purchased through December 31, 2020.
- Tickets purchased between March 1 and December 31, 2020, can be changed without a change fee or Award redeposit fees for a year from the date you purchased it.
- Delta is “waiving change fees and Award redeposit fees providing greater flexibility to travel using eCredits through December 31, 2022, for customers who purchased their ticket before April 17, 2020, and are scheduled to travel through March 31, 2021.”
- Delta is committed to blocking the selection of middle seats and limiting the number of customers on flights through January 6, 2021
Read about the latest changes here.
Delta Airlines same-day flight changes policy
Within 24 hours of the original departure of your flight, you are able to change your flight to an earlier flight on the same-day. Same-day changes are only available when flying within the US, Puerto Rico, or the US Virgin Islands.
Same-day flight changes are only available with non-refundable or refundable tickets in any cabin. Basic economy tickets cannot have same-day flight changes.
The fee is $75 for same-day confirmed and same-day standby changes to tickets. Same-day changes are subject to availability for seats in the same cabin. Doing same-day changes won’t always work.
For example, changing to earlier flights aren’t possible all the time as there might not be an earlier flight or no seats available. However, if there are multiple flights from the airport and you want to change to an earlier flight, the chances are better especially on less business traveled days.
I recommend checking how many seats are available on earlier flights.
The good thing about same-day changes is the fact that you will only be charged the fee if you get a seat. If there is no availability you won’t be charged for being on same-day standby.
How to change a Delta flight online
Log in to your account. You will be redirected to Delta’s homepage.
Select “My Trips” from the top, and your next upcoming flight will show. If you have more than one flight that is upcoming and you don’t see it, you can select “view all trips” on the lower left-hand corner.
Select “view trip details” to take you to your reservation. (If you’re not logged in, you can search for your flight by your confirmation, credit/debit card, or ticket number.)
Once on the trip details page, you will select “modify flight” to make any changes to the flight.
On the modify flights page, you will be shown the options of changing the flight and canceling the flight. Both will display the corresponding fees that are associated with the flight you want to modify. Since we want to change the flight, you will select “start flight change”.
You are now able to select one flight, all flights, or add a flight onto the same itinerary. Then you are able to edit the airports and dates if needed. There is even an option to purchase refundable tickets instead of purchasing non-refundable tickets.
Do note, you aren’t able to change names. To change names go back to the trip details page and edit the names. If you cannot change the names under trip details, contact Delta Airlines at +1 800-221-1212.
Once you select the new flights, your new itinerary will be generated with the prices per passenger and the total. New flights subtracted from the original fare.
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